Untrained staff ejecting the public is accident waiting to happen
Employers need to ensure staff are properly trained to avoid a claim
A lack of properly trained stewards or security staff inlarge stadiums and other venues means it is only a matter of time before something goes wrong when individuals are ejected from such locations.
That is the view of Adrian Rabey, managing director ofaward-winning training provider Aartic Training Group, who points out thatstaff who may be required to physically remove individuals must have completeda Physical Intervention Training course – yet many have not.
With many summer events upcoming, Adrian is calling on thesevenues to upskill their personnel as soon as possible to ensure they areadequately trained to deal with such a scenario. He warns that it is only amatter of time before a member of the public is injured and a spotlight isturned on this training gap.
“Legally, to eject a member of the public from any premisesor venue, you must have completed a Physical Intervention Training course,”Adrian says. “Yet there are many thousands of staff working in this industrywithout that.
“Through no fault of their own, if they end up ejectingsomeone and perhaps an injury occurs in the process, there could be a claim,which can cause big problems for both the individual and their employer orcontractor.”
He points out that such training can even be completed forfree in Wales under the Welsh Government’s apprenticeship schemes. As long asan individual is already working a minimum of 16-hours a week, they can oftenqualify for free training – something that benefits both the individual andtheir employer.
Aartic Training Group offers four types of courses relatingto security: CCTV Operator, Door Supervision, Close Protection and StaticGuarding.
Adrian also highlights that there are other qualificationsworth considering if an individual is working with the public, includingenhanced Health & Safety Training, First Aid, Fire Safety and DriverTraining.
