Positive Direction
To assist people in finding the right career path for them using their previous skills and interests. This will lead to a
GUARANTEED interview with a company in that field and the possibility of long term success in their chosen profession.
"Right job for the Right Person"
Interview Skills
This comprehensive workshop will prepare you for the interview and give you the tools necessary to achieve your chosen career, it includes mock phone interview skills and a live interview with company HR managers in the field that you would like to work in. All set in a positive environment with full feedback and support.
Team Building
In a world of virtual, interlinked and continuously developing teams it is important to develop a team culture that will thrive and survive even when the membership of a team changes. We will help people to develop portable team skills along with a deep understanding of the underlying behaviours that create a culture of high performance. We will also work to develop a clear team
identity, values and ethos. In this way new members migrating to other teams can utilise their team skills in their new role. The focal exercise can be collaborative; where the whole course population work together to achieve a common goal. Or competitive where small teams compete to outperform each other. We will develop an engaging scenario, as information becomes available. They have many tasks to perform and activities to experience. Decisions need to be made and effective communication is vital if the goal is to be reached.
What qualifications do you get?
Level 2 Award in Customer Service
Students will learn how to:
Understand the difference between the Customer Needs and the Organisational Needs
Understand the concept of Corporate Image
Understand how people should be treated when they visit or telephone your company
Gain an understanding of Communication Skills and Body Language
Know how to build rapport
Be able to use questioning and listening skills to get the facts
Be able to identify different types of Customers and assess their needs
Level 2 Dealing with Difficult People
This Qualification is of value to those who handle the following:
Aggressive or angry and customers, conflict with colleagues and other departments,
Defensive and angry reactions from team members when reviewing performance. Students will
also learn how to develop specific strategies for conflict resolution including recognising classic
profiles of difficult people and strategies for handling them, also pre-empt challenging situations
and avoid escalating them further, develop communication skills designed to improve your
delivery of bad or unpleasant news. While also developing assertive skills and behaviours to
calm angry, upset and unresponsive individuals
Students will learn how to:
Develop specific strategies for conflict resolution
Recognise classic profiles of difficult people and strategies for handling them
Pre-empt challenging situations and avoid escalating them further
Develop communication skills designed to improve your delivery of bad or unpleasant news
Recognise personality types with which you may clash
Develop assertive skills and behaviours
Handle aggressive behaviour Calm angry, upset and unresponsive individuals
Level 2 Award in Employability Skills
Students will learn how to:
Appreciate team skills and dynamics
Identify and develop personal skills to become a more effective team member
Establish effective team processes
Improve team communication
Demonstrate skills that help you to implement effective changes in the workplace
After the course we will arrange, for taster days that the learners can attend and speak to
Employers and people working in the industry, to get the most of their new skills
