First Steps/Positive Direction

First Step

Purpose and Aim of the Course

To assist people in their basic skills to be able to take the “First Step” towards employment, by improving their communication and people skills.

Personal Appearance   This workshop will assist you to understand what is required of you in any working environment. It includes role play and interactive quiz. All set in a positive environment with full feedback and support. 

Self-motivation skills 

Being self-motivated and taking initiative is vitally important to most employers. No one wants to be babysat in work. Self-motivated individuals want to be the best they can be regardless of where they work and will often take responsibility for projects even when they do not need to. Personal pride is a big part of self-motivation, “if you believe in yourself, others will believe in you”.

Commitment in work

As an employee, it is important for you to identify and get to know your own strengths and weaknesses. When we use our strengths, we are doing our best work and that provides satisfaction. By using your strengths every day, you will improve your work and life satisfaction.

During the sessions we will help you develop your commitment by doing the following;

• Work together

• recognise success in what you do

• Make decisions together

• Work through conflicts

• Support one another's leadership

• Overcome obstacles

• Appreciate and respect one another

• Build relationships

• Experience a victory together

• Learn from mistakes and set back


Where can this course be taken?

Through any of our approved training centre. Or we can deliver at a suitable customer premises.


After the course we will support you in a Positive Direction into employment


Course Dates Download Fact Sheet

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Positive Directions
Purpose and Aim of the Course 
To assist people in finding the right career path for them using their previous skills and interests. This will lead to a GUARANTEED interview with a company in that field and the possibility of long term success in their chosen profession. "Right job for the Right Person"
How long will it take me to achieve?
This qualification is typically achieved through a 3 day class-room based training course. Which covers the following topics in very much a work based environment.
Interview Skills
This comprehensive workshop will prepare you for the interview and give you the tools necessary to achieve your chosen career, it includes mock phone interview skills and a live interview with company HR managers in the field that you would like to work in. All set in a positive environment with full feedback and support. 
Team Building 
In a world of virtual, interlinked and continuously developing teams it is important to develop a team culture that will thrive and survive even when the membership of a team changes. We will help people to develop portable team skills along with a deep understanding of the underlying behaviours that create a culture of high performance. We will also work to develop a clear team identity, values and ethos. In this way new members migrating to other teams can utilise their team skills in their new role. The focal exercise can be collaborative; where the whole course population work together to achieve a common goal. Or competitive where small teams compete to outperform each other. We will develop an engaging scenario, as information becomes available. They have many tasks to perform and activities to experience. Decisions need to be made and effective communication is vital if the goal is to be reached. 
Dealing with Difficult People
This course is of value to those who handle the following: 
Aggressive or angry and customers, conflict with colleagues and other departments, 
Defensive and angry reactions from team members when reviewing performance. Students will also learn how to develop specific strategies for conflict resolution including recognising classic profiles of difficult people and strategies for handling them, also pre-empt challenging situations and avoid escalating them further, develop communication skills designed to improve your delivery of bad or unpleasant news. While also developing assertive skills and behaviours to calm angry, upset and unresponsive individuals 

Where can this course be taken?
Through any of our approved training centre. Or we can deliver at a suitable customer premises.

After the course we will arrange, for taster days that the learners can attend and speak to Employers and people working in the industry, to get the most of their new skills

Course Dates Download Fact Sheet